Terms & Conditions

This page tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you. 

These Terms will apply to any contract between us for the sale of Products to you. By accessing and using this website you are subject to the following term and conditions, therefore by using the services on this site you are agreeing to all of the terms and conditions. Please take the time to check this page regularly when visiting our site as we may update our terms of service from time to time. You should print a copy of these Terms for future reference.                                                                                                                                                                                              We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. 

1 Information about us

1 We operate the website www.ffomo.com. We are LocoMe Limited, a company registered in England and Wales under company number 8247412 and with our registered office at: Unit 2 Andrea Buildings 99-101 Humberstone Road Leicester LE5 3AN .To contact us, please see our Contact Us page [http://ffomo.com/pages/contact-us].

2 Our Products

1The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. 

2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a [2]% tolerance.

3 The packaging of the Products may vary from that shown on images on our site.

4 All Products shown on our site are subject to availability. Should you order items that are unavailable or out of stock, you shall be notified by e-mail and your order will not be processed.

1 How we use your personal information

We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

1 If you are a consumer

1 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

2 How the contract is formed between you and us                                                                             

1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to and check your order at each page of the order process.

2 After you place an order, you will receive a confirmation e-mail from us.

3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 9.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount within five working days.

3 Our right to vary these terms

1 We may revise these Terms from time to time in the following circumstances:   

        1 changes in how we accept payment from you;  

         2 changes in relevant laws and regulatory requirements

2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

4 Your consumer right of return and refund

1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. 

2 You may cancel a order from the date you receive the Dispatch Confirmation, which is when the order between us is formed. If the Products have already been delivered to you, you have a period of 14 days in which you may cancel, starting from the day you receive the Products.

3 To cancel a order by visiting our contact & customer service page(link) or mail to info@ffomo.com  or by sending a letter to LocoMe Ltd Unit 2 Andrea Buildings 99-101 Humberstone Road Leicester LE5 3AN.You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. 

4 You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 7.3. If you returned the Products to us because they were faulty or mis-described, please see clause 7.5.

5 If you have returned the Products to us under this clause because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

6 We shall refund the money you paid on the credit card or debit card  or Paypal you used for the purchase.

7 When returning Products that have been delivered to you:

1 you must return the Products to us as soon as reasonably practicable.

2 unless the Products are faulty or not as described in this case, see clause 7.5, you will be responsible for the cost of returning the Products to us. 

3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. 

4 Please note that returns will be refused where tags and labels have been removed from the product.

8 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

9 For reasons of the health and hygiene, we cannot offer refunds on pierced jewellery and underwear. In addition swimwear cannot be returned if the hygiene strip has been removed.

5 Delivery

1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. 

2 We will aim to dispatch all orders within 5 working days.

3 Delivery will be completed when we deliver the Products to the address you gave us.

4 The Products will be your responsibility from the completion of delivery.

5 You own the Products once we have received payment in full, including all applicable delivery charges. 

6 Price of products and delivery charges

1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 9.5 for what happens in this event.

2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

3 The price of a Product includes VAT (where applicable) at the applicable current rate of 20% chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page delivery information page (link)

5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that: 

1 where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

2 if the Product's correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

7 How to pay

1 You can only pay for Products using a debit card or credit card. We accept all major credit and debit cards (Mastacard, Visa, Visa Debit, Maestro, American Express, Elavon, Discover, JCB, Giro Pay, Diners Club, SoFort) including Paypal (please see www.paypal.com for information on Paypal payments). Also we accept our ffomo gift card or discount codes.

2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

Secure Certificate: 

All payment transactions are carried out over an SSL encrypted Secure connection. We do this using industry standard technology.

The padlock symbol at the bottom of your browser window confirms this level of encryption.

 Overseas Customers

We charge you for your order in Pounds Sterling. The actual price charged tooverseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

 8 Our liability if you are a consumer

1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

3 We do not in any way exclude or limit our liability for:

1 fraud or fraudulent misrepresentation;

2 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 

3 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

4 defective products under the Consumer Protection Act 1987.

9 Events outside our control

1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 12.2.  

2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

1 we will contact you as soon as reasonably possible to notify you; and

2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

10 Communications between us

1 When we refer, in these Terms, to "in writing", this will include e-mail.

2 If you are a consumer: 

1 To cancel an order in accordance with your legal right to do so as set out in clause 7, you must contact us by filling the form in our contact and customer service page(link) or by sending a letter to LocoMe Ltd Unit 2 Andrea Buildings 99-101 Humberstone Road Leicester LE5 3AN. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

11 Other important terms

1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 

3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

5 If you are a consumer, please note that these Terms are governed by England and wales law regulations. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. 

12. Intellectual Property 

12.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us or our licensors.