FAQs

1.HOW CAN I PAY FOR MY ORDER?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Maestro, Electron, Diner Club, Sofort, JCB, Giro Pay and American Express. We also accept PayPal payments.

 2.CAN I MAKE CHANGES TO MY ORDER?

We Apologise we can't amend any changes after order confirmed. The best way to do this is to email our customer service team, and we can process a refund for the product. This refund will usually be with you within 2-3 working days, depending on your bank.

 3.CAN I TRACK MY ORDER?

You receive email with tracking no or ref no with carrier details.

 4.CAN I EXCHANGE AN ITEM?

We can't exchange, you can return and make a new order.We will refund for the pervious purchase.

 5.WHAT TIME WILL MY DELIVERY ARRIVE?

Deliveries can be made any time between 7.00am and 9.00pm.

 6.WHAT IF I AM NOT IN WHEN MY PARCEL IS DELIVERED?

The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

 7.CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Yes we can do alternate delivery address. Please mention during checkout. 

 8.WHAT IF MY PARCEL DOES NOT ARRIVE?

Normally delivery fulfilled as mentioned in our delivery terms. There is a lot of chances due to holidays or any other reasons. Please wait 3-5 working days. If you still do not receive the parcel please contact us. We will contact the service provider and try to resolve the issue as soon as possible.

 9.DO YOU HAVE A SIZE GUIDE?

Please follow the link to find all our size information.

http://www.ffomo.com/size-guide-i9

10. DO YOU HAVE A SHOP?

Derby Westfield intu shopping Center http://www.ffomo.com/lookbook/ffomo-derby-shop-li11

 11.HOW LONG DO I HAVE TO RETURN AN ITEM?

You are able to return items within 14 days of the date shown on the dispatch note.

 12.HOW MUCH DOES IT COST TO RETURN AN ITEM?

It depend which carrier you using.Please check yourself before the service provider.

 13. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that you've received an incorrect or faulty item. Please contact us stating the order number, and further details of the issue. we will contact you ,will be more than happy to look into this for you. And send again right product free of charge.

 14.IS IT SAFE TO ORDER ONLINE?

we are using SSL to make sure the website 100% safe.We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

15.HOW CAN I CONTACT YOU?

Please visit our Contact & customer service page(link) for details of how to get in touch. We aim to respond to queries within 24 hours (Monday-Friday).

 16. WILL YOU BE GETTING MORE STOCK?

It depends based on the season. Please email us. If possible we will keep stock to order more.

 17.HAVE YOU RECEIVED MY RETURN?

we will send an e-mail confirmation once we received the item.

 18. WHERE DO YOU DELIVER TO?

UK & Rest of the world please find our delivery terms page.

 19. HOW CAN I USE MY DISCOUNT CODE?

Please use discount code during checkout.

20.WHY HAS MY ORDER BEEN CANCELLED?

We try to work as precise as possible to fulfil the order. However there is a lot of reason to cancel the order due to:

Stock availability

Damages

Inventory faults.

 21.DO YOU HAVE ANY PROMOTIONAL CODES?

Please follow our social media. we will update the promotion offers everyday.

Facebook: https://www.facebook.com/ffomo

Instagram: https://instagram.com/ffomofashion/

Twitter: https://twitter.com/FFOMOFashion

Tumblr: https://www.tumblr.com/blog/ffomofashion

Youtube: https://www.youtube.com/channel/UCKgm6Hw8cGG-97__Vrm24OA

Blogger: http://www.ffomoblog.com

Pinterest: https://uk.pinterest.com/haydenffomo/

 22. DO YOU ACCEPT STUDENT DISCOUNT?

Coming Soon.

 23.WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

we cannot control any customs or import duties applied to your package. All charges must be paid by the customer and we cannot be held responsible for these charges. we can’t tell you what the cost will be as customs policies and charges can vary from country to country. It’s a good idea to contact your local customs office before placing an order so you don’t receive any unexpected charges.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees. This is all depends on what country you are ordering from please contact your customs office before ordering

 24. CAN I ORDER IF I LIVE OVERSEAS

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

25. HOW DOES NEXT DAY DELIVERY WORK?

All products purchased before 13:00 PM will be dispatched on the same day and delivered on the next working day. (Monday to Friday)